Shipping & Returns
Unique Vintage Domestic Shipping Policy
Unique Vintage uses FEDEX domestic deliveries. Unless otherwise noted, orders are processed within 48 hours. Please take this into consideration when choosing your shipping method.
** P.O. Boxes and APO/FPO are only sent through US Postal Service.
** For Alaska, Hawaii, Puerto Rico, & the US Virgin Islands orders are typically sent through FEDEX. If you live in a remote area in any of these locations your order may be shipped through the US Postal Service.
Note: Delivery times do not include weekends or holidays and Saturday delivery is only available by marking the box on the checkout page. Otherwise, a 2 Day Air order that goes out Thursday, will not arrive until Monday.
**You will receive an email from FedEx with your shipment date and tracking numer when your order ships. You may also see tracking informaiton in your order history.**
Ground Shipping is a flat rate of $9.95 and delivers within 5-10 business days.
A gift shipping of $6.95 will be offered on orders of $50 or less.
Express Shipping costs will automatically be applied at checkout.
3 Day Air, 2 Day Air and Overnight shipping vary depending on weight and destination.
Additional fees may apply for Saturday Delivery.
In the event that an address change is needed once a package has already shipped, a $20 fee will be charged to correct and re-route your package.
International Shipping Policy:
We currently ship all international orders using FEDEX and USPS shipping options. Shipping time is generally 5-10 days. Please be aware that all international orders, no matter which shipping option is used, may be subject to additional duties, brokerage or custom fees upon delivery. These fees are calculated by customs officials and are difficult to estimate prior to shipping. Delays in customs are possible with every international order, which may affect delivery arrival times. We have no control over additional customs fees or delays. Please keep this in mind when ordering internationally.
You may contact your local customs office to determine customs costs. If you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the return shipping costs. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly.
Unique Vintage Returns Policy
If you would like to return your order, it must be delivered back to us within 14 days of the day you receive your order, 30 days for international customers. Failure to do so may result in a return of the item or a 15% restocking fee at our discretion. If you choose to refuse a shipment and "Return to Shipper", the return shipping charges will be deducted from your refund. If you return all items ordered with a free shipping offer, $9.95 will be deducted from your refund amount.
We encourage you to take a store credit or exchange instead of a return. Simply ship the item back using any shipping method of your choosing (we suggest purchasing tracking information to ensure safe arrival of your package). For domestic customers, a second time exchange will be charged $9.95 shipping. Please include the original invoice with a note requesting your exchange choice. We will then pay for it to be sent back to you (domestic customers only for a one time exchange). If there is a price difference between the exchange, we will either charge or refund your card, whichever is called for to complete your exchange request. If you are an international customer, we will charge your original card for the cost to ship your exchange.
We offer full refunds (minus shipping) on most items when your order is received back to our location within 14 days from the day you received your order. Exceptions are noted in the product description. RETURNS MUST INCLUDE THE ORDER RECEIPT. We will refund your original card and you will receive an email receipt. Please allow 3-4 days for us to process a return and credit your account. Your refund may be reflected on your next statement. If you return all items ordered with a free shipping offer, $9.95 will be deducted from your refund amount.
We have a strict 14 day return policy. You are responsible for shipping the items back to our returns department, we do not cover shipping. We must receive the item and a copy of your invoice at our location within 14 days (30 days for international customers) of the date you received your order, no exceptions.
***If items are received past the 14 day policy, they will be returned to you at your expense***
Any problem with items received must be reported to our customer service department within 48 hours of receipt. We will not accept returns if tags are missing, if the item appears worn or is damaged with makeup, deodorant, cigarette smoke, snags, perfume etc., or it is past the return period. These returns will be sent back to you at your cost or charged a 15% restocking fee at our discretion.
Ordering Multiple SPECIAL OCCASION Dresses
We understand that you may want to order several items to try on. However, please limit your selection to 3 dresses. All returns of 4 or more dresses will be charged a $25 restocking fee per returned dress, regardless if received back in time.
Although we have most of our merchandise in stock, some shoes are shipped directly from the manufacturer and will arrive separately from the rest of your order. Because of this, please note that many shoes have a 15% restocking fee if returned.
Ordering Designer Prom Dresses
Returns are allowed on designer prom dresses with a 15% restocking fee. Even exchanges are allowed. If you choose a dress for an exchange that has a lesser value, the remaining balance will be issued as a store credit. The designer prom dresses that this rule applies to are Mignon, Terani, Faviana, Night Moves, Evenings by Allure, Mori Lee, Sue Wong, Flirt, Joli, Blush and MacDuggal.
We do not take returns on special order dresses. Final sale and items are non-returnable.
Late returns are subject to 15% re-stocking fee at our discretion. No returns on cosmetics or lingerie. Keep in mind that most gowns will need some sort of altering. We are NOT responsible for sizing mishaps. We use the size charts provided by the manufacturer or measure them ourselves. We do not measure the dresses on your body, therefore we cannot guarantee the measurements listed will be exact.
Unless there is a problem with your order (i.e. your item is out of stock or delayed) we have a no cancellation policy. Once your order has been placed and processed, it is impossible for us to catch it and cancel it for you. You must wait to receive your item and then if applicable, you may send it back for an exchange or refund (shipping charges are non-refundable).
Tax is only charged to California residents at 9.00%.
Out of Stock
Although we have most of our merchandise in stock, occasionally out of stocks occur. We notify the customer within 24 hours if their item is out of stock and can often give an estimated arrival time. At that time, the customer can choose to wait or simply request a refund.