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Ordering, Shipping and Return Policies

Ordering


Cancellations & Making Order Changes

Once you have confirmed your order, we are unable to make changes or cancel your order in our system. Please make sure your order is placed with all the items, discount codes, and proper shipping methods needed before you confirm your order. As long as your items are not Final Sale, you may send it back for a refund after receiving it (shipping charges and any restocking fees are non-refundable). See our Return Policy for more details.


Backorders

All items marked as backordered will ship within the week of the date supplied on the item page and will be shipped separately from any in stock items on your order. Please see item description for backorder timing. Any in-stock items will be shipped within 2-4 days of your order being processed depending on the item handling time. International orders will be held until all items are available to ship.


Final Sale

All items marked with Final Sale messaging on the item page at the time of purchase are not eligible for refund or store credit, no exceptions. Any Final Sale items returned will be returned to the customer at their expense. The following item categories and all items marked Final Sales on the item page are not eligible for a refund or store credit; gift cards, hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97. Please check each individual item for the notation of Final Sale before completing your order.


Taxes

All sales tax is calculated according to the state and county tax laws in which the order is being shipped.


Shipping


Domestic Shipping

Shipping Method Estimated Delivery Days Cost
In-Store Pick-up (Burbank, Calif.) Orders will be available for pick up the next business day* FREE
Free/Flat Rate Shipping 8-14 Business Days FREE (Orders over $150)
$8.99 (Orders under $150)
Ground/Economy Shipping 4-8 Business Days $11.99
Express Shipping 2-3 Business Days $26.99
Overnight Shipping 1-2 Business Day $36.99
USPS Priority Mail 2-5 Business Days calculated at checkout based on location

*You will receive an email notification when your order is in store and available for pick up. Please do not come to the store to pick up until you have received this email in case your order has experienced delays.

*Unique Vintage is not responsible for lost or stolen packages after the package has been delivered. Please have your package sent to a location where some one is available to receive your package at the time of delivery.

Alaska, Hawaii & Puerto Rico Shipping Methods

Depending on your delivery location your shipping methods may only be available to ship via USPS Priority Mail or FedEx 2 Day or Priority Overnight. These options are based on carrier restrictions, we are unable to make changes to your shipping methods.


Military Shipping Methods

All APO and FPO military orders are only available to ship via USPS Priority Mail.


Free Shipping & Flat Rate Shipping

Flat Rate & Free Shipping offer applies only to domestic U.S. orders shipped to the contiguous 48 states. Free Shipping is available for orders over $150. Free and Flat Rate Shipping has a 6-12 day transit time, once shipped from our warehouse.


Express Shipping

All express options do not include weekend deliveries, all deliveries are done on business days Monday - Friday, excluding any Holidays.


Store Pick-Up

We offer free store pick-ups for our local customers within a 50-mile radius of our store location in Burbank, CA. All Store Pick Up Orders will be available to pick up in store the next business day. If your items have a longer processing time they will be sent to the store when available, please check item page for handling time details.

Please note: You will receive an email when your order is available for pick-up. If you have not received an email your order is not ready. These orders are fulfilled at a different location, so we recommend waiting for this email before you come to pick-up your order or call our store for confirmation. Store Pick ups will be held for two weeks, if not picked up within that time your order will be returned for a refund.

Store pickup hours: Monday - Saturday 11am - 7pm, Sunday 12pm - 6pm

Burbank Store Location

212 N. San Fernando Blvd.

Burbank, CA 91502


Burbank Retail Store

(818) 848-1540


Online Customer Service

(800) 721-6589


Store Hours

Monday - Saturday 11am - 7pm

Sunday 12am - 6pm


International Shipping


All international shipments are shipped once all items ordered are available.


Shipping Method Transit Time Customs/Duties
RRD 4 - 10 Business Days Customers must pay upon delivery or pick-up.
DHL 3 - 5 Business Days Customer prepay options are available at checkout. (Not available for all countries.)

Customs & Duties

Please be aware that all international orders may be subject to additional duties, brokerage, or customs fees. Some countries allow prepaid customs and duties fees, countries that qualify will be available at check out. All fees are calculated by customs officials and if they are not available at checkout they estimated prior to shipping.

Delays in customs are possible with every international order, which may affect delivery arrival times. Unique Vintage has no control over customs fees or delays. You may contact your local customs office to determine customs costs and delivery estimations.

If you refuse to pay customs, all additional fees incurred will be subtracted from your merchandise refund or billed to you by Unique Vintage at a later date. Unique Vintage will not refund you for your order until the items are returned back to our facility.


Free International Shipping

Australia

Free Standard Shipping offer applies on purchases over AU$ 275.

Canada

Free Standard Shipping offer applies on purchases over CA$ 250.

UK

Free Standard Shipping offer applies on purchases over £150.

EU Zone

Free Standard Shipping offer applies on purchases over £175.

Rest of World

Free Standard Shipping offer applies on purchases over $200 USD.


Returns Policy


Returns

We accept items in unworn, unwashed, new condition with all original tags attached for a full refund. You have 30 days from the delivery date of your order to have your return postmarked by the carrier on your return label.

Your refund will be credited to the original form of payment used to make the purchase with, allow 14 business days for your return to be processed once delivered. Please note that hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97, and any items marked final sale on the item page are final sale and will not be accepted for a refund or store credit.

We recommend dropping off returns directly to your shipping carrier or affiliated business so you can obtain a receipt when you drop off your return. We will not accept responsibility for any returns that are lost that were left at dropboxes or without proof of return. Please obtain proof you started your return by getting a receipt in case your package is lost.

Packages postmarked after 30 days, items received with no tags attached, or in worn/damaged condition will not be accepted. These returns will be sent back to the customer at their own expense.

There is a 10% restocking fee for all shoe returns. Any returns that are lightly damaged will also be charged a 10% restocking fee. Returned items that require deep cleaning, like items with pet dander or stains, will be charged a $25 fee. Any damaged or soiled item is subject to receiving the refund in the form of store credit based on the condition of the item. These restocking fees will be deducted from the return amount.

If a damaged or wrong item is received you must contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.


Instant Refunds

While processing a return via the Returns Center (https://unique-vintage.returnly.com) you may be offered an “Instant Refund” code. The Instant Refund code offer is based on an automated approval process that takes into account a customer’s good standing and return history. Not all customers may receive the Instant Refund code. If you receive a code you are not obligated to use it, if not used then you will just receive a regular refund and the code expires. If you elect to use it, here’s how it works:
You can shop now and use your Instant Refund code at checkout. Your voucher will be for the amount of the items being returned, less the $8 return shipping fee. Instant Refunds come with no strings attached: any unused portion of your issued voucher will be refunded after your items are received.


Start A Domestic Return

We offer a prepaid return shipping label for $8, this fee will be deducted from your refund amount. Click the link below to start your return and get your prepaid label, all you need is the email that you used to place your order!
START MY RETURN
Return services are enabled for customers within the 48 contiguous United States only, please see International Returns for Alaska, Hawaii, Military and International returns.


International Returns

At this time Alaska, Hawaii, Military and International orders do not qualify for a prepaid return label. All returns will be processed as refunds, exchanges are not available at this time. Follow the steps below to return your order.

  1. Highlight the items you are returning on your packing slip
  2. Package up your order, don’t forget to include your packing slip! Please be sure to use secure packaging. All shoe boxes must be in perfect condition, you MAY NOT use the shoe box as a shipping package, it will need to go inside another box or bag for shipping.
  3. Ship your packages using any trackable method you wish to the address below.

Unique Vintage

ATTN: Returns Dept

2830 N Ontario St

Burbank, CA 91504

United States


Click HERE to download a International Return Label

Refused Packages & Return To Sender

If a package is refused or the incorrect address is supplied at checkout the customer will be held responsible to pay all shipping costs for the order and back to Unique Vintage. The shipping costs will be deducted from the refund amount. Additionally, refused packages and undeliverable packages can take several weeks or longer to be received back to our facilities, the transit time is completely in the hands of the shipping carrier. Unique Vintage will not process any refunds until the items are returned back to our facility.


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