Contact Customer Service
Cancellations & Making Order Changes
Once you have confirmed your order we are unable to make changes or cancel your order in our system. Please make sure your order is placed with all the items, discount codes, and proper shipping methods needed before you confirm your order.
As long as your items are not Final Sale, you may send it back for an exchange or refund after receiving it (shipping charges and any restocking fees are non-refundable). See our Return Policy for more details.
Please note all orders for shoes will have a 4 day handling time before the order can ship from our warehouse.
All shoes will also incur a 10% restocking when sent back for a refund. Restocking fees will be waived for exchanges.
All items marked as backordered will ship within the week of the date supplied on the item page and will be shipped separately from any in stock items on your order. Please see item description for backorder timing.
Any in-stock items will be shipped within 2-4 days of your order being processed depending on the item handling time. International orders will be held until all items are available to ship.
All items marked with Final Sale messaging on the item page at the time of purchase are not eligible for refund, exchange or store credit, no exceptions. Any Final Sale items returned will be returned to the customer at their expense.
The following item categories and all items marked Final Sales on the item page are not eligible for a refund, exchange or store credit; gift cards, hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97. Please check each individual item for the notation of Final Sale before completing your order.
All sales tax is calculated according to the state and county tax laws in which the order is being shipped.
If you are a tax-exempt organization. You need to contact customer service to help you set up an account before you place an order. We will require documentation of your tax-exempt status, along with an email associated with your organization.
All orders have 48 hours handing time before it ships from our warehouse. Some items do have a longer 4-day handling time, this information is listed on each product page description. Items on backorder are not available to ship immediately and will have messaging with the estimated ship date on the product page. When in doubt, contact customer service to help clear up any confusion!
Orders are picked up by all shipping carriers Monday - Friday only, any orders that are fulfilled Saturday or Sunday will be shipped on Monday. Please note we are closed on all major US holidays, all orders will be shipped the following business day.
Alaska, Hawaii & Puerto Rico Shipping Methods
Depending on your delivery location your shipping methods may only be available to ship via USPS Priority Mail or FedEx 2 Day or Priority Overnight. These options are based on carrier restrictions, we are unable to make changes to your shipping methods.
Military Shipping Methods
All APO and FPO military orders are only available to ship via USPS Priority Mail.
Free Shipping & Flat Rate Shipping
Flat Rate & Free Shipping offer applies only to domestic U.S. orders shipped to the contiguous 48 states.
$7.00 Flat Rate Shipping is shipped via FedEx SmartPost.
Free Shipping is available for orders over $150 and is shipped via FedEx SmartPost.
$10 FedEx Ground is offered as an upgrade to SmartPost for orders under $150.
$3 FedEx Ground is offered as an upgrade to SmartPost for orders over $150.
FedEx SmartPost is an economy shipping using both FedEx and the local post office. FedEx picks up the package and delivers it to your local post office; from there the post office is responsible for delivery to the final destination.
FedEx Ground takes 3 - 6 business days and is handled by FedEx from pick up to delivery.
All express options do not include weekend deliveries, all deliveries are done on business days Monday - Friday, excluding any Holidays.
We offer free store pick-ups for our local customers within a 50-mile radius of our store location in Burbank, Ca. If your order is placed before 11:00 am PST, it will be at that store that same day after 4:00 pm PST. If the order is placed after 11:00 am PST, it will be available the following business day for pick-up. If your items have a longer processing time they will be sent to the store when available.
Please note: You will receive an email when your order is available for pick-up. If you have not received an email your order is not ready. These orders are fulfilled at a different location, so we recommend waiting for this email before you come to pick-up your order or call our store for confirmation.
Same day pick-ups are only available Monday - Friday, this excludes weekends and holidays.
Burbank Store Location
2013 W. Magnolia Blvd.
Burbank, CA 91506
Burbank Retail Store
Online Customer Service
Monday - Friday 11am - 7pm
Saturday 10am - 6pm
Sunday 11am - 5pm
All orders have 48 hours handing time before it ships from our warehouse. Some items do have a longer 4-day handling time, this information is listed on each product page description. Items on backorder are not available to ship immediately and will have messaging with the estimated ship date on the product page. All international shipments are shipped once all items ordered are available. When in doubt, contact customer service to help clear up any confusion!
Orders are picked up Monday - Friday, any orders that are fulfilled Saturday or Sunday will be shipped on Monday. Please note we are closed on all major US holidays, all orders will be shipped the following business day.
Customs & Duties
Please be aware that all international orders may be subject to additional duties, brokerage, or customs fees. Some countries allow prepaid customs and duties fees, countries that qualify will be available at check out. All fees are calculated by customs officials and if they are not available at checkout they estimated prior to shipping.
Delays in customs are possible with every international order, which may affect delivery arrival times. Unique Vintage has no control over customs fees or delays. You may contact your local customs office to determine customs costs and delivery estimations.
If you refuse to pay customs, all additional fees incurred will be subtracted from your merchandise refund or billed to you by Unique Vintage at a later date. Unique Vintage will not refund you for your order until the items are returned back to our facility.
DHL Global Mail
DHL Global Mail is an economy shipping method that takes 11 - 21 business days for delivery. DHL picks up the package and delivers it to your local post office; from there the post office is responsible for delivery to the final destination.
This shipping method does not give you the option to prepay your duties, and you will have to pay for all customs and duty fees before or at the time of delivery.
DHL express is delivered within 2 - 5 business days. At checkout you will be given the opportunity to prepay your local customs and duties. Prepaying is not mandatory, if you do not prepay you will have to pay upon delivery. The rates we offer will not be the same, and can differ from fees charged at delivery.
Free & Flat Rate International Shipping
AU$13 Flat Rate Express Shipping & Free Standard Shipping offer applies purchases over AU$ 220 or $150 USD.
CA$11 Flat Rate Express Shipping & Free Standard Shipping offer applies purchases over CA$ 200 or $150 USD.
£8.00 Flat Rate Express Shipping & Free Standard Shipping offer applies purchases over £125 or $150 USD.
£10.00 Flat Rate Express Shipping & Free Standard Shipping offer applies purchases over £125 or $150 USD.
Rest of World
$10.00 USD Flat Rate Express Shipping & Free Standard Shipping offer applies purchases over $150 USD.
We accept items in unworn, unwashed, new condition with all original tags attached for a full refund. You have 30 days from the delivery date of your order to have your return postmarked by the carrier on your return label.
Your refund will be credited to the original form of payment used to make the purchase with, allow 5-7 business days for your return to be processed once delivered. Please note that hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97, and any items marked final sale on the item page are final sale and will not be accepted for a refund, exchange or store credit. We do not accept returns if there is significant damage to the shoebox or if the shoe box has been used as the shipping box.
Packages postmarked after 30 days, items received with no tags attached, or in worn/damaged condition will not be accepted. These returns will be sent back to the customer at their own expense.
We offer refunds for all returns received on time, unworn and with original tags attached. Shipping fees are non-refundable, if you use the return label supplied by Unique Vintage a $6.00 shipping fee will be deducted from your refund amount. Please see the individual items page for return restrictions or restocking fees.
Your return will be processed within 5-7 business days once delivered to our facility, you will receive an email receipt once your refund is processed.
While processing a return or exchange via the Returns Center (https://unique-vintage.returnly.com) you may be offered an “Instant Refund” code. The Instant Refund code offer is based on an automated approval process that takes into account a customer’s good standing and return history. Not all customers may receive the Instant Refund code. If you receive a code you are not obligated to use it, if not used then you will just receive a regular refund and the code expires. If you elect to use it, here’s how it works:
You can shop now and use your Instant Refund code at checkout. Your voucher will be for the amount of the items being returned, less the $6 return shipping fee. Instant Refunds come with no strings attached: any unused portion of your issued voucher will be refunded after your items are received.
f the item you are returning is eligible for an exchange, you may request it at the time you process your return. Only one item exchange is available per return.
Exchanges are only enabled for the same item within the same size range. Exchange orders are shipped within 48 hours of the request via FedEx Smartpost which takes 6-12 business days for delivery. If you are in a hurry, we would recommend returning your items for a refund and placing an order for your new item with an express shipping method.
Exchanges are enabled for customers within the 48 contiguous United States only, all returns received for Alaska, Hawaii, Military and International customers will be processed as a refund.
Start A Domestic Return
We offer a prepaid return shipping label for $6.00, this fee will be deducted from your refund amount. Click the link below to start your return and get your prepaid label, all you need is the email that you used to place your order!
START MY RETURN
Return services are enabled for customers within the 48 contiguous United States only, please see International Returns for Alaska, Hawaii, Military and International returns.
At this time Alaska, Hawaii, Military and International orders do not qualify for a prepaid return label. All returns will be processed as refunds, exchanges are not available at this time. Follow the steps below to return your order.
ATTN: Returns Dept
2830 N Ontario St
Burbank, CA 91504
The following item categories and all items marked Final Sales on the item page are not eligible for a refund, exchange or store credit; gift cards, hair accessories, beauty, make-up, lingerie, hosiery, underwear, Special Occasion Dresses, Bridal Dresses, Catch of the Day, all items with a price-point ending in $.97.
If you are unsure if your items are final sale, please check the item page, all items will be marked with a Final Sale message under the price of the item.
We will not accept a return if the original tags are not attached, the item appears to be worn, or is damaged with stains, make-up, deodorant markings, snags, missing beading, cigarette smoke, perfume, animal or human hair, etc. These returns will be sent back at the customers’ expense or will be charged a cleaning fee at our discretion.
Shoe returns will not be accepted if the shoe box is used as a shipping package, any damage done to the box will be considered a damaged item.
If a damaged or wrong item is received you must contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.
Refused Packages & Return To Sender
If a package is refused or the incorrect address is supplied at checkout the customer will be held responsible to pay all shipping costs for the order and back to Unique Vintage. The shipping costs will be deducted from the refund amount. Additionally, refused packages and undeliverable packages can take several weeks or longer to be received back to our facilities, the transit time is completely in the hands of the shipping carrier. Unique Vintage will not process any refunds until the items are returned back to our facility.
At UV, we are taking the COVID-19 outbreak very seriously and doing all that we can to follow the guidance of local and state health officials to keep both our employees and our amazing customers safe. Currently, our online store is open for business and our corporate office teams are working from the safety of their own homes. Orders will continue to ship as usual with no anticipated shipping delays. Additionally, our Burbank flagship store has been closed temporarily and in-store pick-up will not be available at this time. Our customer service team is available Monday through Friday from 9:00a to 3:00p Pacific time via live chat here on the site or via email at email@example.com. We will continue to update this page with the latest and greatest info in an effort to help answer any concerns you may have.Easy Returns may be made with-in our temporarily extended 60-day return window for all domestic orders.