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Ordering

Unless there is a problem with your order (i.e. your item is out of stock or delayed) we have a no cancellation policy. Once your order has been placed and processed, it is impossible for us to catch it and cancel it for you. You must wait to receive your item and then, if applicable, you may send it back for an exchange or refund (shipping charges and restocking fees are non-refundable).

Please note all orders for shoes will have a 4 day handling time before the order can ship from our warehouse. All items on your order will be held for the shoes to ship together. Please consider this when choosing a shipping method.

All shoes will also incur a 10% restocking when sent back for a refund.Text

All prom/special occasion dresses and shoes carry at 10% restocking fee if returned for a refund. The restocking fee will be waived if the item is returned for store credit or an exchange of equal or more value. This policy is applied per item.

If you are not sure if your item falls under this category please contact our customer service for further assistance.

Keep in mind that most gowns will need some sort of altering. We are NOT responsible for sizing mishaps. We use the size charts provided by the manufacturer or measure them ourselves. We measure the garment, rather than the body it will fit; therefore, we cannot guarantee sizing will be exact.

Please see here for more help with sizing and fit.

All items marked as backordered at the time of purchase, will ship within 30-90 days and will be shipped separately from any in stock items on your order. Please see item description for backorder timing.

Any in stock items will be shipped within 2-4 days of your order being processed depending on the item handling time. (For Domestic orders only, International orders will be held until all items are available to ship.)

All items marked as final sale at the time of purchase are final sale meaning they are non-returnable for refund, exchange or store credit, no exceptions. Items that fall under this category include, but are not limited to; cosmetics, hair accessories, lingerie, stockings/tights, Catch of the Day items, special order dresses, and most clearance items. Please check each individual item for the notation of final sale before completing your order.

All special order dresses are final sale and non-returnable, no exceptions.

Tax is charged at 9.25% to all orders with California billing or shipping addresses.

Shipping

All Unique Vintage orders have a handling time before the order can ship from our warehouse. Unless otherwise noted there is a 2 day handling time for all items. All shoes have a 4 day handling time, other items that may have longer handling times will be noted in the item description. All items on your order will be held to ship together. Please consider this when choosing a shipping method.

Unique Vintage uses FedEx for domestic deliveries, with the exception of PO Boxes and APO/FPO, which are shipped through US Postal Service. Also, if you live in a remote area your order may be shipped through the US Postal Service.

"Domestic" pertains to the continental US; Alaska, Hawaii, Puerto Rico & the US Virgin Islands will have separate shipping charges applied at check out.

Shipping rates are determined at checkout based on package weight and delivery location.

Free Shipping is available to all orders over $150 within the continental US.

Free Shipping and $7 Flat Rate Shipping is shipped via FedEx SmartPost.

FedEx SmartPost takes approximately 2-8 business days for delivery.

Express shipping options available are 2 Day Air, Standard Overnight & Priority Overnight.

Alaska, Hawaii & Puerto Rico residents will experience longer shipping times with FedEx SmartPost, we recommend choosing an express option when under time constraints.

Please note: Delivery times do not include weekends, holidays or order/product handling times. For urgent orders that must be received overnight, please call our customer service for availability.

We currently ship all international orders using FedEx International.

Please be aware that all international orders may be subject to additional duties, brokerage or custom fees upon delivery. These fees are calculated by customs officials and cannot be estimated prior to shipping. Delays in customs are possible with every international order, which may affect delivery arrival times. Unique Vintage has no control over customs fees or delays. You may contact your local customs office to determine customs costs.

If you refuse to pay at delivery, all additional fees incurred will be subtracted from your merchandise refund or billed to you by Unique Vintage at a later date.

Shipping rates are determined at checkout based on package weight and delivery location.

FedEx International Priority         2-5 Business Days
FedEx International Economy     5-10 Business Days
FedEx FIMS MailView                 15-30 Days

Click Here for more information on FIMS MailView.

Please note: Delivery times do not include weekends, national or international holidays, or handling times.

Returns

All return packages must be post marked within 14 days of the original delivery date of your order, unworn, with all tags attached and with a copy of your invoice for a proper refund or exchange to be processed.  

If post marked 15-30 days after original delivery of your order you will be issued store credit only. Please allow 5-7 business days for your return to be processed once delivered to our facility.

* Refunds: Receive a refund back to your original payment method.

* Exchanges: Unique Vintage only allows exchanges for the same product in a different size if the item is in stock. If the item is sold out upon receiving your return, you will be issued a refund.


Please note it will take up to 2 weeks for your exchange to arrive to our facility. For exchanges needed in a rush we recommend you place an order for the new item now and ship the original item back for a refund.

To process your domestic return or exchange and get your return-shipping label go to unique-vintage.returnly.com. Use our return label for a $6.00 fee on refunds and exchanges.

1. Go to unique-vintage.returnly.com to start your return.

2. Choose the items your returning, why you are returning each item and if you’d like a refund or exchange.

(Exchanges can only be made for the same item in a different size if stock allows.)

3. Complete your return and print your return-shipping label and return invoice.

4. Package up your order, don’t forget to include your return invoice! Please be sure to use secure packaging. All shoe boxes must be in perfect condition, you MAY NOT use the shoe box as a shipping package, it will need to go inside another box or bag for shipping.
5. Stick your return-shipping label on the package and drop it off at the nearest Post Office or FedEx.

1. Highlight the items you are returns on your packing slip.
2. Note if you would like a Refund or Exchange.
3. Package up your order, don’t forget to include your packing slip! Please be sure to use secure packaging. All shoe boxes must be in perfect condition, you MAY NOT use the shoe box as a shipping package, it will need to go inside another box or bag for shipping.
4. Ship your packages using any trackable method you wish to the address below.

              Unique Vintage
              ATTN: Returns Dept
              2830 N Ontario St
              Burbank, CA 91504
              United States

Click HERE to print a return label.

Exchanges will be processed when your order is received back to Unique Vintage. We will charge your original card or PayPal account for the cost to ship your exchange. If there is a price difference between the exchanged items, we will either charge or refund your card or PayPal account, whichever is called for to complete your exchange request.

If you choose to make an exchange for an item of equal or more value Unique Vintage will waive any item related restocking fees. This policy is applied per item.

Please note it will take up to 2 weeks for your exchange to arrive to our facility. For exchanges needed in a rush we recommend you place an order for the new item now and ship the original item back for a refund.

We off refunds for all returns received on time, unworn and with the correct tags attached. Shipping fees are non-refundable, if you use the return label supplied by Unique Vintage a $6.00 shipping fee will be deducted from your refund amount. Please see the individual items page for return restrictions or restocking fees.

Your return will be processed with in 5-7 business days once delivered to our facility, you will receive an email receipt once your refund is processed. Please allow 4-7 business days for the refund to reflect on your credit card account, your refund may be reflected on your next statement. PayPal refunds should appear within 24 hours.

We will not accept a return if tags are missing, the item appears to be worn or is damaged with stains, makeup, deodorant markings, snags, missing beading, cigarette smoke, perfume, animal or human hair, etc. These returns will be sent back to you at your cost or charged a $25 cleaning fee at our discretion. Shoe returns will not be accepted if the shoe box is used as a shipping package, any damaged done to the box will be considered item damage.

If you have received a damaged item or the wrong item DO NOT return with the label in your package. You must contact our customer service within 48 hours of receiving your order to receive a return authorization label. If a damaged or wrong item is returned back without the notification of our customer service department all possible restocking fees will apply.

All items marked as final sale at the time of purchase are final sale meaning they are non-returnable for refund, exchange or store credit, no exceptions. Items that fall under this category include, but are not limited to; cosmetics, hair accessories, lingerie, stockings/tights, Catch of the Day items, special order dresses, and most clearance items.



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