Frequently Asked Questions
What type of payments do you accept?
Unique Vintage accepts all major credit cards, Shop Pay, Shop Pay Installments, Amazon Pay, Google Pay, Paypal, Apple Pay, Affirm, and Afterpay.
Why am I being charged taxes?
Items sold on Uniquevintage.com and shipped to locations in the US may be subject to tax depending on territory.
What does final sale mean?
Final Sale means that item cannot be returned for a refund or store credit, no exceptions. Final Sale items have final sale messaging on the product page or end in $0.97.
What are your coupor or promo code policies?
Promo codes exclude sale items, gift cards, Dress of the Month Club subscriptions, and Catch of the Day. Only one promo code can be used per order. Discount cannot be retroactively applied to previous orders. Reward points cannot be stacked or used in combination with an existing promo code.
Use of Emoji’s in your address, name or email will result in your order not being processed properly. Your order will be accepted and charged, however the internal system will not be able process your information. To avoid any order issues or delays please refrain from using emoji’s in your information during the checkout process.
Accounts & Rewards
How do I earn rewards for my orders?
You become a member of our Devoted Darling program as soon as you create an account. Any orders placed with your account will earn you points. Please make sure that you are always signed in, and use the same account.
What are my reward points?
If an order is placed without an account points will not be earned. Only orders with active accounts will be issued points.
I have multiple accounts under different emails, can you merge my points?
Accounts cannot be combined. Each account will have their respective points issued for each order that has been placed under that email. We recommend that you only use the account that you want to keep using.
My points expired, can I get them back?
Points expire within 1 year of inactivity on your account. After they expire they cannot be reactivated.
I claimed two different rewards, can I use them in one order?
Customers are only allowed to use one special promotion at check out. You won't be able to use multiple discounts at checkout. It is best that you only claim one reward at a time, as you will not be able to use multiple reward codes.
If you have already claimed two codes, you can use one and the other will be emailed to you for future use and won’t expire for 6 months.
I used a reward code on an order I’m returning, will I get my reward code back?
Yes, after your return is processed your points will be adjusted within 30 days.
Does my reward code that I claimed expire?
Yes, reward codes expire within 6 months of being claimed.
How can I earn loyalty points?
Create an Account
Earn 25 points when you create your account on uniquevintage.com
Shop with Us
Earn 1 point for every dollar spent on uniquevintage.com
Sign up for the UV Email and SMS
Earn 25 points when you sign up for the UV Email and Text newsletter. One time only; awarded at account creation.
Get Social with UV
Earn 10 points when you follow UV on Instagram, 10 points when you like UV on Facebook and 10 points when you follow UV on Twitter. Plus, get 10 points when you share us on Facebook! One time only for follow, like or share.
Review a purchased product via email received after purchase for 25 points, earn an additional 25 points when you share a photo on your review and 35 points when you share a video.
Earn 50 points for your birthday, please be sure to add your birthday to your reward account.
Why did I not get any points for reviewing a product?
After a purchase is made we will send you an email to review your products purchased. Reviewing products through this email will be the only way to earn points for your review. Points will not be recognized any other way.
How do I redeem my points?
The easiest way to redeem your points is at checkout. Under the coupon section we will have a reward section for you to select from. It will automatically claim your code, and apply to your order. If you leave the check before completing your order, an email will be sent to you with the reward code to use at a later date. You have 6 months to redeem that code.
How do I unclaim my reward code, and get my points back?
After you have claimed your reward, it cannot be done. You will have 6 months to use that code on a future purchase.
How do I register my birthday to receive my birthday points?
You can update your birthday under your reward dashboard. You must be logged in to be able to access this. Once in your account, you will click on earn points, and our reward pop up will appear. It will have a birthday section, where you can input your birthday. You must register your birthday 30 days before your birthday in order to receive points.
Why can't I use my reward code, and a discount code?
Customers can only use one special savings at checkout. We usually recommend using the code that gives you the most savings.
Can I cancel my order?
In order to fulfill orders as quickly as possible, orders are processed right away and unable to be canceled or modified.
Can I remove/add an item to my order?
Once an order has been placed, no changes can be made to the items purchased.
Can I change my shipping address?
Yes, we can update your address, as long as your order has not been shipped. This is time sensitive and will require that you call customer serivce immediately to see if an address update is still an option. If customer service is not available, please email your request and include the correct address, we will get back to you as soon as possible with an update if the change was able to be made. There is no guarantee once the order is placed that your shipping address can be changed.
Items in my order went on sale or promotion after my order was placed, will you price match?
Orders are processed right away and are unable to be modified, so discounts or promotions cannot be applied to previously placed orders.
How can I track my order?
After an order has been shipped you will be emailed a tracking number. If you have an account, you can also sign in to get your tracking information as well.
I received a damaged item, what do I do?
If you receive a damaged item please submit a picture of the damage to firstname.lastname@example.org within 48 hours of receiving your order. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos.
If a damaged or wrong item is returned back without prior notification the return may be returned at the customers’ expense or all possible restocking fees will be applied at our discretion.
I receive a wrong item, what do I do?
If you received an item that you did not order, please submit pictures to email@example.com of any labels that are on the outside bag or shoe box. Once we receive your pictures, an agent will be able to assist you.
I'm missing an item from my order, what can I do?
If you are missing anything from your order please email our customer service at firstname.lastname@example.org, include your order number and the name or item number of the item that is missing from your shipment.
Why am I not offered free shipping at checkout?
Free Shipping is available to all orders with a subtotal of $150 or more after any promo codes have been applied. Shipping and taxes do not qualify.
What can I do if my order states delivered, but I have not received it?
If you see your tracking status as delivered, but the package has not been received, please contact customer service. Please make sure that you checked your mailbox, roommates, neighbors, front desk or building manager before you contact customer service.
How long does it take for an order to ship?
All orders will be received within the delivery times given at checkout, based on the shipping method choosen.
Some items delay delivery times, those items are as follows:
- Shoes 4-5 day processing.
- Special Occasion Dresses 2-3 Day processing.
- Backorder or Pre-Orders Items will have the available date listed when the size is selected.
What shipping methods do you offer?
Orders will be available for pickup within 2 business days. Pick ups can be done at our Corporate Offices, Monday - Friday, 8:30am - 4:30pm.
Free/Flat Rate Shipping
Free shipping available for all orders over $150, after discounts and before tax.
Delivery times will be shown at checkout, based on delivery location.
Delivers within 2-3 business days.
Delivery estimations do not apply to Special Order, Backorder and Pre-Order items.
Overnight/Next Day Shipping
Delivers within 1-2 business days.
Delivery estimations do not apply to Special Order, Backorder and Pre-Order items.
Our warehouse operates Monday - Friday. All delivery times are based on business days which are weekdays only, does not include weekends or US holidays. The carriers we use do not deliver on weekends or US holidays.
Curbside Pickup: You will receive an email notification when your order is ready for pick up. Please do not come until you have received this email in case your order has experienced delays.
Where do I pickup orders for curbside pickup?
Curbside Pickup orders will be available for pickup within 2 business days. Pick ups can be down at our corporate offices, Monday - Friday 8:30am - 4:30pm. You will receive an email notification when your order is ready for pick up. Please do not come until you have received this email in case your order has experienced delays.
2830 N Ontario St.
Burbank, Ca 91504
What is considered to be a US Holiday?
- New Years Day
- Martin Luther King Jr. Day
- Washington's Birthday/ Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
What are business days?
Business days are weekdays only Monday - Friday, which exclude all weekends and US holidays. The carriers we use do not deliver on weekends or US Holidays.
I paid for overnight shipping, what will I receive my order?
If you have selected Priority Overnight shipping you will receive your order within 1 - 2 business days.
Please note: Some items have longer handling times and your order will not arrive within the given time. Please check the item description for extended handling times.
Do you offer Saturday delivery?
Unique Vintage does not offer any weekend delivery options. Ensure you order with enough time to receive your order by Friday.
What is your policy on lost or stolen shipments?
In the rare case that your package goes missing, but your shipment tracking number confirms the package was delivered, we suggest you check the surroundings of the dropoff location in case your package is hiding in nearby bushes or was mistakenly left with a neighbor. If you still cannot find your package, please contact customer service who can file a claim with the shipping carrier.
How long does it take for an international order to be shipped?
International orders are shipped once all items are instock. Please keep this in mind when ordering a backorder, as your order will be held until all items become available.
Do you ship to Military bases (APO/FPO)?
Yes, simply choose United States Military as the country for your shipping address and all military options will become available.
What international shipping methods do you offer?
We offer an express and economy shipping option for all international locations.
Are customs and duties included or covered by Unique Vintage?
No, duties/customs are not covered. At check out you will have the option to prepaid your local fees, but can choose to pay upon delivery.
Returns & Exchanges
What is your return policy?
- Items must be postmarked within 30 days of the original delivery date.
- Items must be unworn, with all tags attached.
- Shipping fees are non-refundable.
- Shoes have a 10% Restocking fee.
- All Special Occasion gowns are Final Sale.
- Items eligible for return may be sent back for a refund or exchange.
To see our full return policy please click here.
Do you supply return labels?
Yes, we do supply return labels for domestic returns. We offer label for $8 via USPS, price of shipping is deducted from refund.
Do you charge restocking fees?
Only some of our shoes carry a 10% restocking fee. Please check the item details to see if your item qualifies for a restocking fee. Restocking fees may also apply if returns are received damaged, worn or dirty. See return instructions here for more information.
Can I exchange my order?
We do offer exchanges at this time. You may send your item back to exchange for another size, color or style. Items returned for an exchange will incur a return shipping fee of $8.00 and a new order shipping fee of $8.99. Payment for these fees will be collected at the time your exchange is intiated.
I sent my return back, but have not received a refund. How can I check on my return status?
All returns are processed by a returns agent within 14 business days of delivery. Please note that if you use the return label we supply it can take 2 - 3 weeks for a return to be delivered back.
Please reference your return tracking number to check the status of your return. If you used the return label we supplied to you the tracking number will be on the label that was emailed to you. If you do not have that email, please contact customer service as we will have that saved for you.
What happens to return packages that go missing in the mail?
We recommend dropping off returns directly to the post office so you can obtain a receipt when you drop off your return. We will not accept responsibility for any returns that are lost that were left at dropboxes or without proof of return. Please obtain proof you started your return by getting a receipt in case your package is lost.
How do I add another item to my return?
If an item was left out from your initial return, you can start a new return for the item that was left out. If you have not already sent any items back, you can ship everything together using one label that was issued. Making sure that you still include both return invoices you were issued.
How do I cancel my return?
If you no longer wish to return your order, please call customer service to cancel your return. The return will also be automatically cancelled if not returned by the deadline given.
Do I have to use your return label for my return?
No, you do not have to use our return label, you can use your own return shipping carrier/method of choice. Please make sure you use a reliable shipping method, and save your return tracking number.
If you use your own return label the $8 return label fee will not be deducted from your refund.
Please return to the address below.
ATTN: Returns Department
2830 N Ontario St
Burbank, CA 91504
Can I exchange my Dress of the Month?
All dress of the month returns are processed as refunds. We do not allow exchanges. If you'd like the same item you received and need it in a different size, please contact customer service who can assist with the return of your current dress and order the correct size at no extra cost.
Brick & Mortar Retail Store
Our brick and mortar store closed as on October 29, 2023.
Affiliates & Bloggers
How can I contact your marketing team?
Here at Unique Vintage we love partnering with bloggers and other affiliates. If you adore retro style and want to join the Unique Vintage community, we’d love to hear from you! Send us an email here telling us why you would be a great fit-- don't forget to include links to your blog and social media pages!