Unique Vintage Domestic Shipping Policy
Unique Vintage uses FEDEX for domestic deliveries. We process orders daily and orders are processed within 48 hours. Please take this into consideration when choosing your shipping method.
For P.O. Box and APO addresses, we use the United States Post Office. We CANNOT ship FedEx to PO Boxes.
Shipping charge for orders within the United States:
Ground (5-10 days) is a flat rate of $9.95.
3 Day Air, 2 Day Air and Overnight shipping vary depending on weight and destination, this will be automatically applied before you checkout.
Canada/Alaska/Hawaii orders start at $28.00 and are shipped via USPS Express mail.
Overnight orders for in stock items must be placed before 11:00 a.m. pacific standard time in order for them to arrive the next business day.
Note: Delivery times do not include weekends and Saturday delivery is only available by marking the box on the check out page. Otherwise, a 2 day air order that goes out on Thursday, will not arrive until Monday.
*** You will receive an email from FEDEX with your shipment date and tracking number when your order ships. You may also see tracking information in your order history. ***
Returns: If you would like to return your order, it must be delivered back to us within 14 days of the day you receive it (or a we may reject the return or apply a 15% restocking fee, at our discretion).
Note: For P.O. Boxes, APO, Alaska, Puerto Rico and Virgin Island addresses, we use the United States Post Office, FedEx delivery is NOT available to PO Boxes.
Unique Vintage Returns Policy
If you would like to return your order, it must be delivered back to us within 14 days of the day you receive your order. 30 days for international customers.
You can choose to request a refund (minus shipping), make an exchange or choose to hold a store credit with us. Simply jot a note on your invoice directing us what you are requesting and include it in your return.
EXCHANGE POLICY: We encourage you to take a store credit or exchange instead of return. So, we offer free shipping back for your exchange request. Simply use the same box we sent to you, tape our label on the front (provided with your original invoice) and send back your item with a note requesting your exchange choice and we will pay for it to be sent back to you (domestic customers only, sorry!!) If there is a price difference between the exchange, we will either charge or refund your card, whichever is called for to complete your exchange request. If you are an international customer, we will charge your original card for the cost to ship your exchange.
REFUNDS: We offer full refunds (minus shipping) on most items when your order is received back to our location within 14 days from the day you received your order. Exceptions are noted in the product description. RETURNS MUST INCLUDE THE ORDER RECEIPT. We will refund your original card and you will receive an email receipt of your refund. Please allow 3-4 days for us to process a return and credit your account. Your refund may be reflected on your next statement.
Late Returns: We have a 14 day return policy. This means we must have the item back at our facility within 14 days from the day you received your order. If received late, a 15% restocking fee will apply. Returns received past 30 days of the day you received your order will be rejected and sent back to you. Your card will be charged for the shipping fee back to you.
DAMAGED RETURNS: We check our return merchandise carefully and if the item sent back appears worn, has odors (i.e.smoke/perfume), stains, deoderant, makeup, tags removed, etc., it will be sent back to you at your own expense or charged a 15% restocking fee at our discretion.
Ordering Multiple Items: We understand that you may want to order several items to try on. However we are a small business so please limit your selection to 3 dresses. All returns of 4 or more dresses will be charged a $25 restocking fee per returned dress, regardless if received back in time.
SPECIAL ORDERS: Some designer name brands such as Sherri Hill, Terani, Alyce Designs and Interlude have a 15% restocking fee for all returns. This will be written right in the description of the particular dress so that it is clear.
ITEMS THAT CANNOT BE RETURNED: We are sorry but there are no returns on authentic vintage clothing, crinoline slips, lingerie, makeup and costumes. If any of these items are returned to us anyway, there will be a 50% restocking fee or the item will be returned back to you (at our discretion).
International Shipping Rates
Currently we only ship international orders via USPS Express which starts at $42.00. Shipping time is generally 5-10 days. Your country may charge you customs duties, which we have no control over. Your order could randomly be held by customs which may delay the delivery of your order. This is of course out of our control. Please keep these things in mind when ordering internationally.
International Customs Policies
Customs Fees
International orders may incur a customs fee. It is the customer’s responsibility to pay the customs and import duties. We cannot determine in advance what these charges will be. Please contact your local customs office to determine the customs costs. If you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. These costs will be subtracted from your merchandise refund and your credit card will be charged accordingly.
Canadian Customs: Anything over $20.00 CAD will be subject to customs fees. Taxes, PST & GST, will vary based on the province to which the items are shipped. The duty is determined by the value of the merchandise and is determined by Customs.
Australian Customs: Australian duties, taxes and brokerage fees on items shipped to Australia are established by Australian Customs. All goods (except for tobacco products and alcoholic beverages) may be imported duty and tax free if their value is $1,000 or less. For more details, please the Australian Customs website: http://www.customs.gov.au.
UK Customs: UK duties, taxes and brokerage fees on items shipped to the UK are established by UK Customs. Customs Duty is charged on the purchase price of the goods and can be as high as 30% of the total purchase price. Most goods arriving in the UK from outside the EU are liable to any or all of these charges: Customs Duty; Excise Duty, Import V.A.T charges, Brokerage Surcharges.
Other Policies
Please read the full description of the items. Some items are not in stock at the moment. We are as clear as possible, and have typed in capital letters, THIS DRESS IS NOT IN STOCK UNTIL…
That means, the dress is not in stock. All orders will be shipped when they arrive.
Taxes: Tax is only charged to California residents at 9.75%. Everyone else lucks out!
Stock: Although we have most of our merchandise in stock, occasionally out of stocks occur. We notify the customer within 24 hours if their item is out of stock and can often give an estimated arrival time. At that time, the customer can choose to wait or simply request a refund.
800.721.6589
